INNOVATION & DIGITALIZATION
Anticipate disruptions and invest in the right growth drivers .
In an uncertain economic environment where major changes are impacting the world of telecommunications, analysing trends, understanding innovations and anticipating customer expectations are essential to making your strategic decisions and increasing your revenue.
We analyze trends and their impact on the telecom sector and its environment to anticipate changes, to define your B2B, B2C or Wholesale strategy, and to translate it into operational plans.
We help you to align your marketing strategy with your business objectives:
- Analyze and size a market
- Benchmark your competitors
- Analyze the regulatory framework
- Define the best positioning and elaborate the business plan
We help you to align your marketing strategy with your business objectives:
- Analyze and size a market
- Benchmark your competitors
- Analyze the regulatory framework
- Define the best positioning and elaborate the business plan
We help you to better understand the needs and behaviors of your target customers :
-
Get a 360° view of market evolutions
-
Learn about market changes in order to adapt your strategy
-
Assess business potential in mid and long term
We help you to better understand the needs and behaviors of your target customers :
-
Get a 360° view of market evolutions
-
Learn about market changes in order to adapt your strategy
-
Assess business potential in mid and long term
Our consultants will support you throughout the process of building a multi-channel customer relationship that supports sales development:
- Mapping customer journeys on different channels
- Identify gaps between your customers' expectations and what you offer them, as well as areas for improvement in each pathway
- Implement customer service improvement plans
- Build scenarios for each customer journey and develop effective self-service options for customers
- Measure and monitor
Our consultants will support you throughout the process of building a multi-channel customer relationship that supports sales development:
- Mapping customer journeys on different channels
- Identify gaps between your customers' expectations and what you offer them, as well as areas for improvement in each pathway
- Implement customer service improvement plans
- Build scenarios for each customer journey and develop effective self-service options for customers
- Measure and monitor
Generate opportunities for positive interactions with your customers :
- Digital strategy & digital transformation (operators, governments)
- Digital Marketing & Analytics, ...
- Design Marketing & Products ; Design, Improve and implement digital services & solutions with Design Thinking and Agile Methodology
- Digital services : Digital identity, Mobiles Money, e-agri, ...
Generate opportunities for positive interactions with your customers :
- Digital strategy & digital transformation (operators, governments)
- Digital Marketing & Analytics, ...
- Design Marketing & Products ; Design, Improve and implement digital services & solutions with Design Thinking and Agile Methodology
- Digital services : Digital identity, Mobiles Money, e-agri, ...
How can you use AI to create value from the gross, sparse mass of data produced every day by your networks, service platforms, sales channels and customer services?
Our approach is based on Analytics and Data Science to enhance the value of your data:
- Building the foundations:
- Making the best choices of Data and artificial intelligence infrastructure and tools
- Set up Data governance adapted to business needs
- Experiment :
- Explore your data,
- Identify the most promising AI use cases
- and Explore your data
- Scale up:
- Develop the MLOps culture, automating what can be automated, everywhere
- Transform your organization to make it Data-driven
How can you use AI to create value from the gross, sparse mass of data produced every day by your networks, service platforms, sales channels and customer services?
Our approach is based on Analytics and Data Science to enhance the value of your data:
- Building the foundations:
- Making the best choices of Data and artificial intelligence infrastructure and tools
- Set up Data governance adapted to business needs
- Experiment :
- Explore your data,
- Identify the most promising AI use cases
- and Explore your data
- Scale up:
- Develop the MLOps culture, automating what can be automated, everywhere
- Transform your organization to make it Data-driven
Contact an expert
We help you anticipate the impact of technological changes and manage the resulting transformations to maximize their impacts and generate value for your organization
