Today, data has become the new gold for businesses. Its governance is essential for any company looking to optimize its operations and improve its results. Understanding data and having access to a quality data foundation are key factors for operational performance. A major player in the telecommunications sector recently identified a significant gap in its data governance framework. The lack of a structured framework led to issues with data quality and security, directly impacting operational performance and customer satisfaction.
Reminder of the challenges and benefits of Data Governance
Data Governance is a crucial strategic framework that addresses business challenges and the company's data strategy. It aims to establish standards and processes for effectively managing data, considering operational contributions, profitability, and regulatory risks associated with data quality.
The main challenges of Data Governance include
- Prioritization of contributions: Identifying and prioritizing data contributions in terms of revenue and profitability.
- Risk management: Assessing and mitigating regulatory risks related to data quality.
- Data optimization: Enhancing the value of data while reducing associated management costs.
The benefits of Data Governance translate into
- Increased data value: Maximizing data usage to generate new revenue.
- Cost reduction: Optimizing data management processes to decrease expenses.
- Standardization of policies: Establishing consistent procedures for data management across the organization.
- Regulatory compliance: Ensuring adherence to data standards and regulations.
In summary, Data Governance is a strategic lever that allows for fully exploiting data potential while ensuring its quality and compliance.
Customer's need
Considering these challenges, the need for a methodical and tailored approach became clear. The objective was to establish robust data governance to optimize the operator's mobile network and effectively segment the market. This required a thorough analysis of existing processes, data use cases, and an assessment of the current legal and regulatory frameworks.
Methodology set up by our experts
To address this need, Sofrecom deployed a three-step methodology, combining industry expertise and a collaborative approach
1. Business analysis
The first step involved identifying and analyzing the main data use cases in each business area. This helped to pinpoint specific pain points and needs while considering legal and regulatory requirements. Individual interviews were conducted to gather insights from all stakeholders, ensuring a comprehensive understanding of the challenges.
2. IT/Data analysis
The second phase focused on evaluating the data management and governance framework. Leveraging recognized standards such as COSO for business process audits and DAMA-DMBOK for IT/Data domain audits, our data governance and management experts assessed the strategy, organization, processes, methods, and tools in place. This analysis highlighted the resources and skills necessary for effective data management.
3. Proposal of a governance framework
Finally, Sofrecom proposed a data governance framework tailored to the company's specific context. This proposal included an operational roadmap to enhance the overall data governance framework. Collaborative workshops were organized to discuss identified pain points and begin converging towards concrete solutions.
Benefits of Sofrecom's support for the customer
Sofrecom's support optimized and improved our client's data governance processes. Here are some key benefits
- Improved data quality: Clear processes and better data management significantly enhanced information quality, enabling more informed decisions.
- Operational optimization: Effective data governance optimized operations, particularly in mobile networks, leading to overall better performance.
- Regulatory compliance: Analyzing legal and regulatory frameworks ensured the company met all data management obligations, reducing legal risks.
- Enhanced customer satisfaction: By improving data quality and optimizing operations, the company was able to provide better service to its customers, thereby enhancing satisfaction and loyalty.
- Strategic vision: Implementing a data governance framework allowed the company to project itself into the future with a clear and strategic vision, essential for navigating a constantly evolving environment.
Sofrecom's support, combining industry expertise, data analysis, and data governance optimization, addressed the client's challenges in improving operational performance and defining a rigorous framework for data governance along with an operational roadmap. Sofrecom successfully provided tailored solutions, ensuring significant improvements in operations and results.
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