As technological transformations are rapid and usage evolves just as quickly, companies operating in the telecommunications and international technology sectors must anticipate the impacts of innovations on the roles and skills of their teams to remain competitive and prepare for the future. To address these challenges, our client engaged us to build a jobs-skills strategy to support business and technological evolutions while strengthening the internal dynamics of teams.
Customer need: anticipate and adapt to transformations
The technologies in the wholesale market and international telecom networks are evolving rapidly, changing customer usage and market expectations. In light of these changes, our client aimed to:
- Identify the impacts of technological and business evolutions on its roles.
- Define action plans for acquiring and developing strategic skills.
- Anticipate staffing needs and support team renewal.
- Create a strong HR community to enhance collaboration among different entities within the division.
The objective was clear: to build a jobs-skills strategy shared by all employees to ensure a smooth adaptation to the expected transformations of the company.
Sofrecom's methodology: a collaborative and structured approach
To meet this need, Sofrecom deployed a rigorous and collaborative methodology, structured around several key steps:
- Analysis of technological and business evolutions: we conducted in-depth research and interviews with experts and managers to identify major trends impacting the wholesale telecom market, both nationally and internationally.
- Identification of strategic roles: a detailed analysis of the impacts on all roles allowed us to identify "high-stakes" roles essential for supporting upcoming transformations.
- Co-construction of action plans: in collaboration with employees, managers, and HR teams, we developed tailored action plans for acquiring and developing necessary skills. This participatory approach strengthened team buy-in.
- Animation of a dedicated project team: a "Skills & Talents" project team was formed, comprising members from various entities within the division. Sofrecom supported this team throughout the project by facilitating workshops and maintaining a strong collective dynamic.
- Creation of an HR Community: to sustain results, we contributed to the establishment of an HR community within the division, promoting exchanges and collaboration among entities.
Concrete benefits for the customer
The methodology implemented and the dialogue established with teams to involve them in the division's challenges allowed for anticipating necessary changes and approaching the future with greater confidence, positioning employees as agents of this change:
- Anticipation of transformations: a clear vision of the impacts of technological and business evolutions enabled better preparation of teams for upcoming changes.
- Strengthening of strategic skills: the developed action plans facilitated the enhancement of key skills necessary to support sector transformations.
- Optimization of human resources: anticipating staffing needs eased team renewal in impacted roles, ensuring operational continuity.
- Creation of a collective dynamic: the co-construction of solutions and the facilitation of the project team enhanced cohesion and engagement among employees.
- Sustainability of results: the establishment of an HR community structured exchanges and maintained a collaborative dynamic within the division.
Our collaborative and participatory approach fostered stakeholder engagement and ensured that the developed solutions genuinely addressed identified needs.
In conclusion, the jobs-skills strategy developed for our client effectively addressed the challenges posed by rapid technological transformations. Through a collaborative and structured methodology, the company was able to anticipate the impacts of market evolutions, strengthen the strategic skills of its teams, and optimize its human resources. The observed benefits, such as improved internal cohesion and sustainability of results, illustrate the importance of involving employees in the change process. This project demonstrates that, in a constantly evolving environment, a proactive and participatory approach is essential to ensure competitiveness and resilience for businesses.
Sofrecom's Expertise
In this project, Sofrecom mobilized a wide range of skills and expertise:
- Change management and definition of business transformation plans
- Training engineering: design and implementation of tailored training pathways
- Skills analysis: assessment of existing skills and identification of needs
- Project management: overseeing digital transformation projects
- Internal communication: communication strategies to promote employee engagement
- Monitoring and evaluation: establishing evaluation and continuous improvement mechanisms.
