Implementing the SAFe framework and achieving Agile Transformation

To address the growing complexity of its operations and improve delivery efficiency, a major player in the telecommunications sector decided to adopt a large-scale Agile approach. The implementation of the SAFe (Scaled Agile Framework) emerged as a key solution to optimize team collaboration and structure the transformation.

However, this transition posed significant challenges: a lack of team training, the absence of clear governance, and the need for specific support to ensure effective adoption. In this context, the client turned to Sofrecom’s expertise, recognized for its ability to guide companies toward successful Agile transformations.

The customer’s need: overcoming obstacles for a successful agile adoption

To successfully transition to SAFe, the client needed to overcome several organizational and operational challenges. Introducing large-scale agility required not only a methodological shift but also a profound transformation of work practices and responsibilities.
Three major challenges:

1. Upskilling needs : the teams involved in the project were not yet familiar with Agile practices, which risked slowing implementation and affecting process consistency.
2. Lack of experience in Agile coordination : the Release Train Engineer (RTE), responsible for orchestrating the various teams, lacked the necessary benchmarks to effectively lead the transformation.
3. Governance structure : the absence of a clear framework to define roles and responsibilities complicated organization and decision-making.

To address these challenges, the client sought Sofrecom’s structured support to ensure a smooth, effective, and tailored transition to SAFe.

Sofrecom’s methodology: tailored support

To meet the client’s specific needs and foster team engagement, our support was structured into several key steps:

• Training : Customized training sessions were organized for approximately 100 participants. The goal was to familiarize them with the SAFe methodology. This training was essential to establish a solid knowledge base and ensure all team members were aligned with the transformation objectives.
• Backlog preparation : Our experts assisted the client in preparing the backlog of features. This crucial step helped clearly define priorities and ensured that teams focused on the most critical elements for the project’s success.
• Program Increment (PI) Planning facilitation : One of the key steps in the SAFe methodology is Program Increment (PI) planning. Our experts facilitated the first planning session, enabling teams to collaborate effectively and define clear objectives for upcoming development cycles.
• Establishing SAFe governance : Sofrecom also helped establish SAFe governance by identifying essential roles such as Business Owners, Product Managers, and Epic Owners. This governance structure clarified responsibilities and improved coordination between teams.

Benefits: measurable results for an effective transformation

Here are some of the benefits observed:

• Improved preparation and collaboration : the first PI planning resulted in a prepared backlog and a successful planning session. Sponsors were satisfied and eager to participate in the next planning, reflecting increased team engagement.
• Increased predictability : by the third PI planning, delivery predictability improved from 20% to 60%. This significant improvement allowed the client to better manage expectations and plan resources more effectively.
• Enhanced employee engagement : overall employee engagement increased thanks to collaborative planning and alignment on a shared vision. Teams now feel more involved and motivated, which is essential for the long-term success of the transformation.
• Shared vision and common goals : sofrecom’s support helped create a shared vision and common goals within the teams. This fostered a culture of collaboration and innovation, essential for navigating a constantly evolving environment.

Through structured support and an adapted methodology, Sofrecom enabled its client to overcome the challenges of adopting SAFe and establish an effective Agile dynamic. By training teams, facilitating planning, and implementing clear governance, the organization improved its predictability, strengthened employee engagement, and optimized its delivery processes.

Far from being just a methodological change, this Agile transformation helped sustainably structure collaboration and innovation within the company. With a shared vision and teams aligned on common goals, the client now has the tools needed to adapt to market changes and ensure competitiveness.