Challenge
Our customer, an African Administration, engaged Sofrecom to support them in a convergent communication project. This project was part of a broader digital governance program.
This program aimed to:
- Better manage and optimize the State’s budget and resources,
- Ensure the functional interoperability of various systems.
To successfully carry out this project, it was necessary to support the delegated project owner (MOA) with two key objectives:
- Deploy a shared architecture for the State’s telephony infrastructure,
- Implement convergent communication within the Administration.
Methodology
The first step was the consolidated collection of existing data and needs. To achieve this, active listening to local stakeholders and on-site visits were conducted, relying on various Agile methodology tools such as interviews, targeted questionnaires, and site visits.
Once the data was gathered, a detailed analysis of the technical and functional gaps was carried out.
Next, we designed a modular and adapted network architecture that met the Administration’s communication requirements while adhering to operational constraints.
Simultaneously, an iterative financial study was conducted to assess costs and investments.
As a result, a comprehensive set of specifications for an integrator tender was delivered.
Finally, the last step involved defining a clear governance framework to facilitate decision-making.
Results
In summary, our client observed numerous benefits:
- Reduced Administration costs thanks to a shared network architecture, enabling all intra-administration communications to be conducted within a dedicated network,
- A solution capable of supporting 50,000 users from the outset—twice the current usage,
- The provision of new services to the Administration, such as user mobility and better usage control.
