An international operator sought Sofrecom's expertise to evaluate and optimize its professional integration mechanisms within the framework of Public Initiative Networks (RIPs). These public contracts aim to deploy fiber optics in less dense areas of France, while integrating social clauses to promote professional integration.
Project context and objectives
RIPs are crucial projects for the digital development of less dense territories. A specific clause in these contracts imposes a quota of working hours for people eligible for professional integration criteria. Our client wanted to conduct a national assessment of its commitments and evaluate the effectiveness of the professional integration mechanisms implemented. The main objectives were:
- Evaluate the effectiveness of professional integration mechanisms: identify best practices and areas for improvement
- Establish an action plan: generalize best practices and mobilize the support required by project subsidiaries and Operational Directorates (DOs)
- Anticipate potential penalties: verify if penalties could be applied based on the objectives achieved or projections by the end of the RIP network deployment.
Methodology set up by our experts
To successfully complete this project, Sofrecom adopted a rigorous and structured methodology, articulated around several key stages
1. Documentary study
The first stage consisted of an in-depth analysis of existing documents relating to professional integration mechanisms in RIPs. This documentary study made it possible to understand the regulatory framework, the objectives set by the social clauses, and the current practices implemented by the operator.
2. Field study
The field study was a crucial phase for collecting empirical data and feedback from the actors involved. This stage included
- Online questionnaires: suestionnaires were sent to collect quantitative and qualitative information on professional integration mechanisms.
- Individual interviews: interviews were conducted with project managers, representatives of local authorities, and beneficiaries of the integration mechanisms. These interviews provided valuable insights into the challenges encountered and the successes achieved.
- Creation of a national dashboard: a national monitoring dashboard was developed to centralize data relating to the insertion and training hour commitments imposed by the social clauses. This tool makes it possible to track progress in real-time and identify deviations from the objectives set.
- Hosting workshops and seminars: Sofrecom organized a workshop and a seminar to present the initial findings of the assessment. These events brought together key stakeholders and helped to identify priority actions to improve the integration mechanisms. The discussions were constructive and contributed to the development of concrete recommendations.
3. Final synthesis and recommendations
The project concluded with the drafting of a final synthesis, including
- An assessment of professional integration mechanisms: a detailed description of the mechanisms in place, the results obtained, and the challenges encountered.
- Recommendations to increase the performance of the mechanisms: based on the best practices identified, these recommendations aim to optimize processes and maximize the impact of the integration mechanisms.
- An action plan on three priority axes: piloting, communicating, and implementing the operator's support.
Client benefits
Sofrecom's support provided several significant benefits to the client
1. Improved effectiveness of integration mechanisms: By identifying and generalizing best practices, the client was able to improve the effectiveness of its professional integration mechanisms. Sofrecom's recommendations helped standardize processes and ensure better integration of beneficiaries.
2. Centralization and monitoring of commitments: The national dashboard developed by Sofrecom has created a powerful tool for centralizing and monitoring insertion and training hour commitments. This tool has facilitated project management and made it possible to react quickly in case of deviations from objectives.
3.Valorization of field team achievements: The project also highlighted the achievements of the field teams. By recognizing and sharing the successes achieved, the operator was able to motivate its teams and encourage the adoption of best practices.
4. Extension of best practices: The best practices identified have been extended to current and future RIPs won by the operator. This approach has ensured continuity in the improvement of integration mechanisms and strengthened its position as a committed player in the development of territories.
5. Mobilization of national support functions: Finally, the project has promoted the mobilization of national support functions to support the initiatives of field actors. This synergy has strengthened the effectiveness of the integration mechanisms and maximized the impact of the actions taken.
Sofrecom's support has enabled the client to conduct a comprehensive assessment of its professional integration mechanisms in RIPs and identify concrete areas for improvement. Thanks to a rigorous methodology and targeted recommendations, the operator has been able to optimize its processes, valorize the achievements of its teams, and strengthen its commitment to professional integration. This project illustrates the importance of strategic support to maximize the impact of social initiatives within the framework of fiber optic deployment projects.
