In a world where cybersecurity has become a top priority, Orange Cyberdefense (OCD), a subsidiary of Orange Business SA, stands out with its specialized services. In the midst of transformation, OCD enlisted Sofrecom to assist in the overhaul of its commercial information system (IS). This article explores the context, client needs, solutions provided by Sofrecom, and the benefits obtained.
Project overview
Orange Cyberdefense, present in over 10 countries, is undergoing transformation following several mergers and acquisitions, culminating in the creation of the brand. These strategic moves have led to a heterogeneity of information systems across different entities, creating challenges in terms of uniformity and operational efficiency. The mission to transform the commercial IS is thus part of a consolidation and optimization strategy.
Challenges and customer needs
OCD inherited multiple information systems due to its various mergers and acquisitions. Consolidating these IS is crucial for harmonizing operations on an international scale. In France, OCD primarily uses Orange's IS, while other countries have their own systems. Migrating the ERP, which is nearing the end of its life, to a more modern solution has become a priority.
The transformation mission: objectives and approach
The mission entrusted to Sofrecom involved restructuring the commercial IS and is part of a consolidation and optimization strategy.
Solutions and methodology of Sofrecom
Sofrecom deployed a three-phase methodology to meet OCD's needs
- Phase 1 - Current State Analysis ("As Is"): A detailed analysis of the existing IS to identify strengths and weaknesses. This phase mapped the current state and identified pain points and improvement opportunities through interviews, workshops, and specific tools.
- Phase 2 - IT Master Plan ("To Be"): Definition of target solutions and processes post-carve out, with recommendations on tools to use. This phase defined a master IT plan for the future architecture of the IS, integrating best practices and technological solutions tailored to the client's specific needs.
- Phase 3 - Transformation of OCD France: Implementation of the transformation in three stages, including migration to integrated SaaS solutions. During this phase, our IT transformation consultants supported OCD in implementing recommendations and ensured rigorous follow-up to guarantee the transition to new solutions and the consolidation of information systems. Tools and methods used included interviews, workshops, and SWOT analyses. The TOGAF/ADM methodology and Agile/Scrum principles were also applied to ensure a smooth transition.
Impact and benefits for the customer
Thanks to Sofrecom's intervention, OCD was able to
- Consolidate its information systems: Harmonization of IS between France and other countries, facilitating data management and exploitation.
- Migrate to modern solutions: Adoption of SaaS solutions like Salesforce and Oracle Netsuite, offering flexibility and autonomy.
- Improve operational efficiency: Automation of processes and integration of systems, thereby reducing costs and lead times.
- Enhance collaboration: Better coordination between business and IT teams, thanks to collaboration tools like Teams and SharePoint.
Why choose Sofrecom
Sofrecom, with its expertise in digital transformation and deep knowledge of information systems, is the ideal partner to assist companies in their transformation projects. Their methodical approach and ability to adapt to clients' specific needs ensure optimal results. Choosing Sofrecom means selecting a reliable partner for successful digital transformation.
The collaboration between Orange Cyberdefense and Sofrecom successfully addressed the challenges of its IS transformation, bringing tangible and lasting benefits to the client. With a more robust, flexible, and secure IS, the client is well-equipped to navigate the complex landscape of global cybersecurity and deliver superior services to its customers.
