Optimizing internal processes, training teams in new methods, and supporting organizational changes are key initiatives for contemporary businesses to thrive. In this context, a major telecommunications player engaged Sofrecom to assist its teams in enhancing their skills in TTM (Time-to-Market) and ATM (Agile Time-to-Market) project management. This article reviews a structuring project designed to meet the specific needs of the client and easily adaptable to other entities.
Customer need: strengthening project management skills
To enable its teams to lead and manage increasingly complex projects, the client aimed to:
- Train its teams in TTM/ATM methodology to accelerate the deployment of strategic projects.
- Raise awareness among decision-makers about these approaches for better integration into decision-making processes.
- Update internal templates and processes to ensure smooth and effective adoption.
- Explore the opportunity for agile support for pilot projects.
The objective was twofold: to equip employees with the necessary skills to successfully manage their projects and to lay the groundwork for sustainable and replicable transformation.
Agile support implemented
To address the specific challenges of our client, Sofrecom established agile support designed to adapt to operational realities and team expectations. This structured and iterative approach combines technical expertise with interactive pedagogy, ensuring a rich and relevant learning experience. Here are the key steps of the project:
1. Immersive and interactive training
Two remote training sessions, each lasting two days, were organized for around twenty employees. These sessions were carefully designed to maximize participant engagement, alternating between:
- Theoretical content: presentation of the fundamentals of TTM/ATM project management, tailored to the team's specific needs.
- Practical workshops: use of the Klaxoon tool to promote interactivity and idea exchange.
- Q&A sessions: led by a TTM expert to delve into complex topics and address participants' concerns.
2. Close collaboration with the client
The project was designed iteratively in close collaboration with the client, allowing for content adjustments based on operational realities and specific team expectations. This co-construction strengthened employee buy-in and engagement.
3. A cross-functional and complementary team
Sofrecom mobilized a multidisciplinary team to ensure varied expertise:
- Two experienced trainers to facilitate the sessions.
- A TTM expert as a guest speaker, providing valuable insights.
- An operational director for project framing and oversight, ensuring coherence throughout the process.
4. An evolving and replicable approach
Beyond initial training, Sofrecom proposed complementary steps to maximize the project's impact:
- Organizing a dedicated session for decision-makers to align strategies and objectives.
- Supporting teams in updating internal processes to ensure effective application of acquired knowledge.
- Offering agile coaching to test methodologies on pilot projects, fostering a culture of experimentation.
- Developing a turnkey training format that is easily deployable in other entities, paving the way for broader skills dissemination.
This tailored support was designed to meet the specific needs of the client, ensuring effective and sustainable transformation.
Concrete benefits for the customer
Sofrecom's support enabled the client to achieve tangible and lasting results that addressed its specific needs:
- Skill enhancement & team engagement: over 20 employees were trained in TTM/ATM methodology, allowing them to immediately apply their new knowledge to their projects, thereby enhancing their effectiveness. The engaging learning experience, with tailored theoretical content, and expert-led exchange sessions deepened participants' understanding of complex topics.
- Improvement of internal processes: concrete recommendations were provided to optimize existing templates and workflows, facilitating daily work for teams and improving the quality of deliverables.
- Adoption of an Agile culture: by working iteratively and collaboratively, the client strengthened employee buy-in, allowing them to feel fully involved in the transformation process. Decision-maker awareness: increased awareness among decision-makers fostered the exploration of new approaches, accelerating projects and improving responsiveness to market changes.
- Prospects for broader deployment: the development of a replicable training format opened new opportunities, enabling the client to extend these skills to other entities and countries, thereby enhancing overall competitiveness.
These results illustrate how Sofrecom's support aligned with the client's strategic objectives, ensuring effective and sustainable transformation.
Conclusion
By optimizing internal processes and training its teams in TTM and ATM methodologies, the operator not only enhanced its employees' skills but also laid the foundation for a sustainable agile culture. The results achieved, such as improved internal processes and increased team engagement, reflect the positive impact of this collaboration. The heightened awareness among decision-makers also facilitated the integration of new approaches, allowing for accelerated projects and improved responsiveness to market changes.
Finally, the development of a replicable training format opens the door to new opportunities for extending these skills to other entities, thereby strengthening the company's overall competitiveness. This tailored support illustrates how Sofrecom is committed to addressing the specific needs of the client, ensuring effective and sustainable transformation.
Sofrecom's Expertise
In this project, Sofrecom mobilized a wide range of skills and expertise:
- TTM/ATM Project Management: mastery of methodologies to accelerate time-to-market.
- Training and Cultural Awareness: design and facilitation of interactive training tailored to specific needs.
- Agile Coaching: supporting teams in adopting agile practices.
- Process Optimization: updating and standardizing workflows for improved efficiency.
- Collaborative Approach: co-constructing solutions with the client to ensure relevance and impact.
- International Deployment: ability to adapt solutions to different cultural and organizational contexts.
